Comprehensive care and domestic help

We are registered with, and regulated by the Care Quality Commission. This means that we must reach the national standard in providing care for you in your own home. We are inspected annually by the CQC and every aspect of what we do is checked to make sure that you receive safe and effective care. The results of these annual checks are published and available for anyone to see on the Care Quality Commission website.

A DBS check helps employers make safer recruitment decisions and prevent unsuitable people working with vulnerable adults, including children.

We make every effort to ensure the safety of our client’s property and belongings while our staffs are in their home. Any payments to our staff or other financial transactions are fully recorded and appropriate receipts issued.

Feedback of the Services

Quality Questionnaire

Every year we send our clients a Quality Questionnaire in which we ask for feedback on the work that we do. This ensures that we get an honest idea of our performance, enabling us to make our service even better. Because we believe in transparency, the results are then sent to our clients.

At Favoured Health will encourage the active involvement of our staff, service users, their relatives and families and relevant external bodies in providing feedback and expressing their views in order to continuously improve the provision of our services within the community.

Spot Checks

In addition to the checks that the CQC carry out, Positive Homecare conducts its own spot checks.

During the initial assessment that we have with you, we will ask for your permission to undertake unannounced spot checks.

These would be carried out with consideration to your privacy.

The purpose of these checks is to ensure that our staff are consistent in the provision of your agreed Care Plan.

FAVOURED HEALTH CARE CIC

COVID-19 Statement

FHC is well equipped to keep fully abreast of developments relating to the continued spread of Coronavirus (COVID-19) across the UK and Ireland. We are routinely monitoring developments, reviewing our protocols, and preparing appropriate responses as the situation evolves.

FHC  is committed to ensuring all steps are taken to protect the health and wellbeing of all our colleagues and customers.

Just as we have done previously in preparation for and during virus outbreaks, FHC continues protect colleagues and customers and maintain service delivery. Every FHC office is keeping their Business Continuity Plans under review in preparation for a possible escalation of the outbreak.to work closely with Health Authorities, Homecare Association/Scottish Care and Care Regulators in order to 

Favoured Health Care support during coronavirus

At FHC we will continue to provide the highest level of care and support our customers expect during the coronavirus pandemic. We follow government guidance in the UK and the Republic of Ireland to ensure we protect our customers and our staff. There are a number of measures we have taken to ensure we protect our customers, our staff and members of the public including (but not limited to):

• All FHC Offices have a COVID-19 office risk assessment in place in accordance with government and HSE guidance.
• All FHC staff wear Personal Protective Equipment in accordance with government guidance.
• All FHC Offices comply with five steps to safer working together to evidence they are staying COVID-19 secure in 2020.
• All FHC Offices have access to a central COVID-19 toolkit. This is a hub of resources that ensures our offices remain up to date with and follow current guidance.
• All FHC Offices have a Business Continuity Plan in place which includes COVID-19 specific measures where disruption could occur.